Travel
Resorts
Resort / Children’s Rep:
Once holidaymakers reach their destination, they expect you to make sure everything (even the weather!) comes up to their expectations. You will be at the airport, station or coach terminal to greet them on their arrival, and will need to have sufficient local knowledge to advise them on the best places to eat, drink and visit. You will also need to be able to answer their questions, sort out any problems or complaints, and help them if there is a difficulty or emergency. In the quieter moments, you will have various administrative tasks to do, such as preparing for the next group, confirming tour arrangements, and completing reports for head office. More info...
Resort Manager:
Your company is selling a travel and holiday experience. How well that experience matches the expectation which people have formed from the brochure, their knowledge of the resort and of your company, depends largely on the support and services they get from your team of resort representatives. You will be the local expert, and should know the best places for holidaymakers to drink, eat and visit, and who can help in an emergency - the doctors, chemists, even the police. You will be responsible for ensuring that new members of your team get adequate training to prepare them for the challenges of their job. More info...
Procurement Officer:
This is often a head office position. You may not actually buy anything, but you will certainly be heavily involved in negotiating the best deals for the company, including prices, delivery arrangements, and specification (this tends to be very detailed). You will be responsible for resourcing everything for the business, establishing the precise requirements in consultation with the heads of department, identifying potential sources and suppliers, and dealing with any problems relating to the products and services. More info...
Tour Operator
Tour Operator:
Moving parties of customers around the world, in and out of hotels, and on planes, trains and coaches, is a complex business. You are one of the links that keep the operation running smoothly, even if there is a last minute hitch, such as a political development or natural catastrophe that requires urgent changes to the itinerary or contractual arrangements. More info...
Manager:
Once the components of a holiday have been put together (travel, accommodation, tours, meals and any special extras, such as visits to the opera or theatre) you will act as the link person, negotiating with the hotelier or apartment owners over what accommodation is set aside, when, and at what price, before the season starts. You may also be dealing with coach operators, taxi firms, airlines, shipping agents, train operators, restaurants, and, for holidays abroad, local tour operators providing the excursions. An excellent grasp of detail and clear head for figures are essential, combined with a shrewd negotiating ability. More info...
Travel Agency
Consultant:
As a consultant, you should be able to match holidays or travel options to whatever the customer requires and can afford. With holidays, you are selling a dream: building up the customer's enthusiasm and tempting him or her with the thought of relaxation, interesting activities, unusual sites etc. You will also need to be a skilled administrator, communicator and keyboard operator, as much of the business is done by computer and over the telephone. One hundred percent accuracy is demanded, because just one mistake with a detail, date or price can lead to problems and inconvenience. More info...
Homeworking Consultant:
As a home working travel consultant, you have your own business which you manage and do much of the general activities: arranging holidays, developing tours etc. You may employ other specialists to deal with certain functions e.g. collecting payment, arranging insurance packages, marketing services, dealing with bureau de change transactions. As the expert you will be developing holiday or travel packages for your clients. You must also find time to liaise with tour operators, so that you keep up-to-date with what is available and can pass on customer comments and special requests. More info...
Manager:
You are the shop manager - an expert in the products you sell, and able to do the work of any of your staff. The skills of your travel consultant team will determine how successful the agency is in selling holidays. Therefore recruiting staff and undertaking training and development to get the best out of them are key activities. You will spend much of your day on the 'shop floor', greeting people as they come through the door, directing them to useful brochures, and leading them to the consultant who is the specialist in they type of holiday they are looking for. More info...
All of the information given above can be found in more detail at www.ukskillspassport.co.uk |
